Online Orders – Returning for Exchange: Uniforms & Footwear
Returning items by mail: Don’t worry if your uniforms do not fit, you can send them back to us free of postage charges in exchange for the correct size (providing your items are in unused, re-saleable condition).
Please visit our Australia Post Return Portal to receive a pre-paid return postage label. Once you’ve repackaged your return, simply affix postage label to your parcel and drop it into your nearest Australia Post Box or Post Office.
Once we receive your return, we’ll promptly process your exchange and send back out to you.
You’ll receive an email confirmation with new tracking info once your exchange has been processed and dispatched to you.
Note: Used, worn, damaged, embroidered or non-resaleable items cannot be returned.
Please note: If returning footwear, please DO NOT stick address directly onto shoe box. Please enclose shoebox in a suitable postage bag or envelope
with address affixed to outside of parcel.
If your return is rejected for any of these reasons, a postage fee will apply to return the items to you.
Return for Exchange: Non-Uniform Item/s
Please contact us on (03) 9069 3180 or via email service@clubchefstore.com.au to discuss.
Note: Customers are responsible for return postage costs when exchanging non-uniform items.
Return for Refund: Change of Mind
If returning goods for a refund, customers are responsible for return postage costs. You’ll be quoted return postage cost and prompted for payment when filling out return request via our Australia Post Return Portal.
Note: Used, worn, damaged, embroidered or non-resaleable items cannot be returned for a refund.
If your return is rejected for these reasons, a postage fee will apply to return the items to you.
Note: postage fees are non-refundable and will be deducted from your original order total.
Note: If your order originally qualified for free delivery, but returning an item for a refund reduces the order total below the free delivery threshold, the delivery charge that would have applied to the original order (without the returned item) will be deducted from your refund.
Returning Online Orders In-store
Providing goods are in unused, re-saleable condition feel free to return your items to one of our stores for a size exchange or refund. Please note: online order refunds will be processed from our head office only. Please bring your order details and invoice as proof of purchase.
In-store purchases – Returning for Exchange or Refund
Providing goods are in unused, re-saleable condition feel free to return your items to one of our stores for a size exchange or refund. Please note: credit card refunds can only be processed onto the same card used with original purchase, within 14 days of purchase date.